These terms govern your use of Ra8m — the point of sale, the desktop app, Ra8m Ecommerce storefronts, and the integrations that come with them.
They are a contract between you and us, so please read them. The sections on liability, warranties and your responsibilities as a merchant matter most.
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By creating a Ra8m account, subscribing to a plan, installing the desktop app, or using any part of the service, you agree to these terms. If you are agreeing on behalf of a business, you confirm you are authorised to bind that business, and "you" means that business.
Our Privacy Policy forms part of these terms. If you do not accept these terms, do not use Ra8m.
We may refuse, suspend or close an account where we reasonably believe these requirements are not met.
Ra8m offers a 14-day free trial with no card required. During the trial you have access to the features of the plan you selected.
Plans are Basic, Advanced and Manufacture. Each includes Ra8m POS and one branch. Ra8m Ecommerce, additional branches and custom domains are paid add-ons on top of any plan.
At the end of the trial, you must select a paid plan to keep using Ra8m. If you do not, the account is suspended and, after the period described in section 19, deleted.
We may change prices. We will give you at least 30 days' notice before a price change takes effect, and it will apply from your next billing period. If you do not accept the new price, you may cancel before it takes effect.
You are responsible for everything that happens under your account, including actions taken by your Authorised Users.
You must not use Ra8m to:
We may suspend an account immediately, without notice, where we reasonably believe this section has been breached and there is a risk to other users, to us, or to the public.
Merchant Data is yours. We claim no ownership of it.
You grant us a limited, non-exclusive licence to host, store, process, transmit, back up and display Merchant Data — solely to operate, secure and support the Service for you, and to comply with the law. That licence ends when the data is deleted.
We may generate aggregated, de-identified statistics from usage of the Service and use them to improve it. These never identify you, your business or your customers. How we handle personal information is set out in the Privacy Policy.
You can export your data as CSV at any time from inside Ra8m, and we encourage you to keep your own copies.
Ra8m is a tool. What you do with it is yours to answer for. You are responsible for:
We may remove Storefront content, or suspend a Storefront, where we reasonably believe it is unlawful or breaches section 7.
The merchant is solely responsible for product quality and description, availability, pricing, fulfilment, returns, refunds, warranties, after-sales support, and all consumer-protection obligations owed to the shopper.
Shoppers with a complaint about an order should contact the merchant they bought from.
Subscription payments to us are processed by a third-party payment provider, under that provider's terms.
Payments made by shoppers on a Storefront — by card, wallet or cash on delivery — are settled to the merchant, not to us. We do not hold merchant funds, we do not act as a payment institution, and we are not responsible for settlement timing, chargebacks, disputes, failed transactions or fees charged by a payment provider.
The merchant is responsible for the accuracy of prices, totals and tax shown at checkout.
Ra8m Ecommerce integrates with Boxy for last-mile delivery. Boxy is an independent company, not our agent or subcontractor for the delivery itself.
Our responsibility is limited to transmitting order details to Boxy accurately and returning tracking information into Ra8m.
We grant you a limited, revocable, non-exclusive, non-transferable licence to install and use the Ra8m desktop app and the Local Print Service on computers you control, for the duration of your subscription. They are licensed, not sold.
Ra8m POS is designed to keep working without an internet connection, and to sync when connectivity returns. This is provided on a best-efforts basis.
Ra8m connects to services operated by other companies — delivery, payments, messaging, and hosting among them. Those services are governed by their own terms, and we do not control them.
We are not responsible for the availability, accuracy, security or acts of any third-party service, and an interruption at a third party may interrupt the corresponding Ra8m feature. Where a third party stops offering a service or changes it, we may need to change or withdraw the related feature.
We work to keep Ra8m available and fast, but we do not promise uninterrupted service. Availability can be affected by maintenance, third-party outages, connectivity, and events beyond our control.
The Service — including its software, design, interfaces, documentation, and the Ra8m name and logo — belongs to us and our licensors. Nothing in these terms transfers any of it to you beyond the licence to use the Service described here.
You may not use our name, logo or branding without our written permission, except to state factually that you use Ra8m.
If you send us feedback or suggestions, we may use them to improve the Service without owing you anything for them.
You may cancel at any time from inside Ra8m or by contacting us. Cancellation takes effect at the end of the current billing period, and no pro-rata refund is due.
We may suspend or terminate an account:
After termination we retain your data for a limited export window so you can download it, and we will tell you how long that window is. After it closes, the data is deleted from active systems and, in due course, from backups. Export your data before you cancel.
To the fullest extent permitted by law, the Service is provided "as is" and "as available". We do not warrant that it will be uninterrupted, error-free, or fit for any particular purpose, and we disclaim all implied warranties to the extent the law allows.
In particular, we do not warrant that reports, accounting figures or tax calculations produced by Ra8m are correct for your circumstances. They are a tool, not professional advice. You remain responsible for verifying your own financial and tax filings, and for taking professional advice where you need it.
To the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of business or goodwill, loss of anticipated savings, or loss or corruption of data, however it arises.
Our total liability arising out of or in connection with these terms, in any 12-month period, is limited to the total amount you paid us for the Service in the 12 months before the event giving rise to the claim.
Nothing in these terms excludes or limits liability where the law does not allow it to be excluded or limited, including for fraud.
You agree to indemnify us against claims, losses, damages and reasonable costs arising from:
We may update these terms as the product and the law develop. The date at the top of this page shows when they were last revised.
For material changes we will give you at least 30 days' notice by email or in-app message before they take effect. Continuing to use Ra8m after that date means you accept the updated terms. If you do not accept them, you may cancel before they take effect.
These terms, and any dispute arising out of or in connection with them, are governed by the laws of the Republic of Iraq.
The competent courts of Baghdad have exclusive jurisdiction. Before starting proceedings, please contact us — most disputes are resolved faster by talking to us first.
For any question about these terms:
If anything here is unclear, or you want something confirmed in writing before you commit, get in touch and we will answer plainly.